Customer Satisfaction Survey

With the genomics and proteomic revolution continuing evolving at its current pace, the researchers' needs are constantly changing. Here at DNR Bio-Imaging System, we are striving to provide up to date systems that stand in one line with the user's requirements. Enclosed please find a general satisfaction survey related to DNR Bio-Imaging Systems products and support.

The survey will help us to better understand your needs in order to sew the prefect imaging system for you.

We thank you for your time and cooperation.

1. Please select your institute type:
   Academic
   Biotech
   Pharmaceutical
   Government
   Privet Research
   Clinical Diagnostic Institution
   Other (please specify):
2. Please select your position:
   Lab Director
   Lab Co-Director
   Professor
   Postdoctoral
   Doctor
   Research Associate
   Ph.D Student
   M.Sc Student
   Other (please specify):
3. Which of the followings are your key of areas of research of work (check all that applied):
   Biochemistry
   Bioengineering
   Bioinformatics
   Cell Biology
   Diagnostics/Pathology
   Drug Discovery
   Genomic/Genetics
   Immunology
   Microbiology / Virology
   Molecular Biology
   Neuroscience
   Pharmacology / Toxicology
   Other (please specify):
4. From which of the followings you have heard of DNR's Bio-Imaging Systems:
   Local distributor (please specify):
   Internet
   Recommendation
   Other (please specify):
5. Which of the following DNR's imaging systems are you using:
   BIS202 Pro
   BIS303PC
   CL BIS
   LightBIS
   Transilluminator
   D-Transilluminator
   MiniBIS
   MiniBIS Pro
   LumiBIS 1.4/2
   F-ChemiBIS 0.5 /1.6 / 3.2 /6
   ChemiBIS 0.5 /1.6 / 3.2 /6
   MF-ChemiBIS 1.6 / 3.2 /6
   M-ChemiBIS 1.6 / 3.2 /6
6. How long have you been using the DNR's imaging system:
   Less then one year
   1-2 years
   2-5 years
   More then 5 years
7. Please characterize how often you use DNR's imaging system:
   Frequent Use – daily
   Regular Use – once or twice a week
   Occasional Use – once or twice a month
   Other (please specify):
8. Which of the followings are the applications in use in your institute:
   Fluorescent (EtBr, SYBR® green I/II/gold, SYPRO® Ruby, Qdots®, Alexa fluor®,Cy (2,3,3.5,5,5.5,7)
   Colorimetric (Coomassie Blue, Silver stain)
   Chemiluminescent (ECL, ECL plus™, CDP-Star®,SuperSignal)
   Other (please specify):
9. What experiment types do you image (check all that applied):
   1D gel
   2D gel
   Blotting (Western / Northern / Southern / dot)
   DIGE
   ELISA
   Other (please specify)
10. How satisfied are you with the following features of your DNR's bio imaging system:
    

    	1	2	3	4	5	N/A
    System's footprint
    Resolution
    Background noise
    Zoom capability
    Gel/blot size capacity
    Reproducibility
    Speed / Throughput
    Results quality

11. Are there any features not present on your current bio imaging system that you would like to see available on future models (please specify):
    
12. Which of the following features would you take in consideration when choosing your suitable gel imaging system:
    System's footprint
    Resolution
    Background noise
    Zoom capability
    Gel/blot size capacity
    Reproducibility
    Speed / Throughput
    Results quality
    Other (please specify):
13. Which of the following criteria implement your gel imaging system purchasing decision:
    Advertisements
    After sale report
    Brand recognition
    Breadth of applications
    Budget
    Hardware performance
    Past use
    Personal demonstration
    Recommendation
    Software performance
    Technical and post sale support
    Other (please specify):
14. Which size of samples do you image:
    7cm x 10cm
    10cm x 15cm
    15cm x 20cm
    20cm x 25cm
    Other (please specify):

DNR's GelCapture's acquisition software

15. How often do you use the following GelCapture's features:

    	1	2	3	4	5	N/A
    not at all
    Inverted Image
    Pseudocolors
    Over Exposure
    Zoom In/Out
    Actual Pixels
    Advanced Save
    ECL standard

16. How satisfied are you with the following GelCapture's features:

    	1	2	3	4	5	N/A
    not at all
    Inverted Image
    Pseudocolors
    Over Exposure
    Zoom In/Out
    Actual Pixels
    Advanced Save
    ECL standard

17. Are there any features not present on DNR's GelCapture software that you would like to see available on future versions (please specify):
    

Customer service and technical support

18. How satisfied are you with the initial training on your imaging system?
    Very satisfied
    Satisfied
    Not satisfied
    I got no training
19. How do you fill about having a refreshing training?
    I find it necessary once a year
    I find it necessary once in 3 years
    I don't find it necessary at all
20. How satisfied are you with the following technical support characteristics:

    	1	2	3	4	5	N/A
    Speed
    Effective
    Professionalism

21. How often do you consult the systems User-Guide ?
    Just upon installation and first use
    Every use in the system
    Once in a while
    Not at all
22. How often do you consult the systems Quick Start Card ?
    Just upon installation and first use

    Every use in the system
    Once in a while
    Not at all

23. How often do you consult DNR's web site ?
    Highly frequently
    Once in a while
    Not at all
24. How satisfied are you with the imaging systems' information and specifications available on DNR's website:

    1	2	3	4	5	N/A

Thank you for your participation. We value your opinions.